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Here’s Everything You Need to Know

Do you work in administration and feel the need for a new challenge? Perhaps you’re in HR or IT, and would like to take your skills in a new, rewarding and versatile direction - helping to make a real difference as part of the ‘bigger picture’ of providing quality healthcare in your community? If so, a career as a Clerical Officer could fit the bill perfectly - and at TTM Healthcare Solutions (TTM) we’re here to help.

The healthcare sector is truly one in which not all heroes wear capes! In every hospital, clinic or healthcare setting, there’s a wealth of talent working hard behind the scenes: non-medical staff who are vital to service delivery. Clerical Officers provide essential business support and at TTM we place these key personnel in both temporary and permanent positions within the public, private and voluntary/not-for-profit sectors, every day. The role of a Clerical Officer is varied and interesting while offering excellent prospects and career growth along with attractive pay scales and benefits. Let’s take a closer look…

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What is a Clerical Officer?

Within healthcare, Clerical Officers provide the support to keep our health services running smoothly and efficiently. Complex and interesting, this role would see you carrying out a wide range of clerical and general office duties - from basic administrative tasks and answering the phones, to being the first line of contact with the public. You will work as part of a tight team, and alongside managers and senior officers who you’ll assist. No two days are the same and the job is never predictable.

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What Does a Clerical Officer Do?

As a Clerical Officer working within the healthcare sector, your role would include the following key functions…

Communicating

In some settings, you would liaise with the public - handling phone calls, responding to emails and providing high-quality in-person customer service. For other positions you would be liaising with colleagues and managers within the service to organise the service needs.

Maintaining

You would be responsible for the efficient and organised maintenance of patient and client records and updating inventories. You would also maintain and update the business’ or service’s database, inventory and filing systems.

Organising

You will carry out a range of clerical and administrative duties. From organising contracts and policies to despatching bills and invoices - organising and executing day-to-day administration is key.

Operating

You will use all the latest technologies and IT systems in your department or service - from your employer’s IT system to the Microsoft Suite of programmes.

Supporting

You will support the patient needs of the service. Liaise with your colleagues and managers alike to ensure the smooth running of the daily service needs.

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What Type of Business Support Jobs Can TTM Offer?

TTM has a wide range of Business support positions available, nationwide - on a temporary, contract or permanent basis. These roles available from Grade III (Clerical Officer) to Grade VII (Administrative Officer) including but not limited to areas such as general admin, IT, finance, HR and Senior Management positions.

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What Qualifications Do I Need to be a Clerical Officer?

Qualifications may vary according to employers, but generally you would need to hold the following:

• Work experience that is relevant to this role, and the ability to demonstrate equivalent skills.

• Relevant qualification may be necessary for grade V to grade VII depending on the service required

• Business support / medical secretary level 5 are desirable but not essential

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What Skills are Desired?

From strong administration performance to excellent interpersonal and communication skills, employers will look for a range of skills when hiring Business Support staff. Roles available to suit a variety of abilities:

• IT skills - Microsoft Office

• Interpersonal and communication skills

• Administration experience – data entry

• Team player

• Diligent

• Working on your own initiative

• Typing – Dictaphone and audio transcription

• Finance – bookkeeping, payroll and accounts

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What Benefits are Offered?

The Business Support jobs we offer are within the public, private and voluntary/not-for-profit sectors.

Positions within the public sector have a set pay scale. This increases according to your previous public sector work experience and your grade. In line with the public sector pay scales, the increments to the next point on the relevant scale are applicable for every 52weeks worked.

Private and voluntary sector pay rates vary depending on the service.

Generally Monday to Friday positions are available, with premiums applicable for overtime and weekend work if required.

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How Can I Progress My Career as a Clerical Officer?

As a Clerical Officer you have plenty of avenues for growth and development:

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Why Choose TTM for Clerical Officer Jobs?

Business Support roles are offered through TTM’s Business Support division. This is a specialist area of our company that is dedicated to providing our clients with the professional support they need.

Working with TTM means you’re accessing the best Business support roles in healthcare settings. We are solely dedicated to the healthcare industry, so no company understands the sector like we do, or the opportunities available. As national provider for the HSE, we offer choice and flexibility.

As always with TTM, you’ll have your own dedicated consultant taking care of you, bringing the best opportunities your way, and helping you to shape and develop your career.

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Find out more about working as a Clerical Officer and available jobs with TTM, here.