Telephone Triage Nurse - Fully Remote

Location Ireland
Job-type Permanent
Salary Competitve
Contact Louise Byrne
Email email Louise
Reference J360792
Date Published about 1 year ago
TTM Healthcare are currently recruiting a Telephone Triage Nurse on behalf of a virtual clinic.
This is a fully remote post

Working within a remote team of nurses and reporting to the nurse manager you will be providing a confidential and empathetic telemedicine consultation service for our customers providing advice on health queries or concerns over a 24/7 service and working with the team to look after the thousands of patients who use our service every week.
Full time and part time permanent contracts available, shifts are 8 hours long over a 7-day period, days, nights and weekends included.
The Role:
•Providing our customers with health-related advice and information via telephone and email in an informed and empathetic manner.
•Build good relationships with customers by developing rapport, communicating clearly and accurately, using active listening and showing the ability to empathise.
•Maintaining clear accurate records on the platform after each point of customer contact.
•Communicating and sharing information with the Nursing team and wider medical group.
•Supporting the Doctor and Practice Manager teams


NMBI registered with 4-5 years experience in a Clinical setting
Excellent Clinical Knowledge with a broad range of experience to support the ability to clinically assess patients over the phone and support independent clinical decision making.
Previous triage, Accident & Emergency or Practice Nursing experience desirable
Have excellent written and verbal communication skills with fluency in English
Have excellent computer skills and attention to detail.
Be willing to undergo Garda Vetting
Have exceptional organisational and time management skills.
Demonstrate knowledge/experience of health education/promotion.

•Shifts rate - €185 per shift
•LAYA Healthcare Corporate Group Scheme where employees can get a 10% discount off high street rates for health insurance and 50% off Dental care.
•Access to a PRSA.
•Free Webdoctor appointments for you and your immediate family members
•€250 for home office set up for variable height desk / chair / other equipment as required.
•22 days annual leave
•Weekend pay will be at 1.5 x normal daily rate.
•Bank holiday rate is 2.5 x normal daily rate.
•Fully remote.
•24 hour free and confidential Employee Assistance Programme.
•Virtual Sports and Social Group with active CSR campaigns.
•Time off in lieu scheme for extra hours worked.
•Access to Skillnet and Learnupon courses.

For more information, call Louise on 015136740 or click APPLY with your most recent CV today.

TTM Healthcare Solutions is an Equal Opportunities Employer