IT Helpdesk Manager

Location Ennis
Job-type Contract
Salary Competitive
Reference J355825
Date Published 11 months ago
TTM Healthcare is a world-class, Irish-owned recruitment company with offices in Ennis and Manchester. We have a team of 140 professionals which is continuing to grow who serve the Irish and UK markets, and recruit internationally into the UK - within both the permanent and temporary sectors. TTM isn't just a company, it's an attitude, a mind-set, an energy and a force that connects us as people and drives every team member towards growing and realising their own potential.

We are currently recruiting for an IT Helpdesk Manager to join our tribe and provide a world class service to our staff. We are particularly interested in speaking with candidates who have worked in a fast past environment. This role will be based in our Ennis HQ with flexible working from home options available.


You'll be responsible for the following:

• Manage a team of IT Support personnel, define team priorities for operational and project activities
• Provide support for internal IT systems & staff through daily maintenance, monitoring and support of the IT systems and infrastructure
• Work with vendor support contacts to resolve technical problems with computing equipment and software
• Support services for Microsoft related technologies: Active Directory, Windows Server, Office365, SharePoint, Phone system etc.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Research, procure, install, configure and maintain new and existing systems, on an assigned project basis
• Create and maintain ICT documentation

The Ideal Candidate

• An individual who can work autonomously and under pressure
• Someone who has a curios mindset

So… What makes us different?

Why just have a job when you can have an experience? Why settle for a career when there's an exciting journey ahead? Bringing cutting edge, creative practices, our goal is to make a positive impact on everyone who works with us. We're here to share world-class employee experiences - so every day we create, innovate and collaborate. And if it's not fun, we're not doing it right!

We reward high performance - 75% of our Leadership Team have been promoted from within our company. Realising and unleashing the potential within ensures our tribe of people are the linchpin to our success.

Alongside highly competitive base salaries and market leading commission structure we also offer the following:

Wellbeing - Up to 27 days' annual leave, with additional leave for those with 5+ and 10+ years' service. Plus, an additional day off for our birthday! We also have an active Sports and Social Club, from rugby trips, BBQs and Tapas Thursdays.

Reward - We offer a joint-contribution pension scheme. Also, we celebrate success through monthly Fun Fridays and our annual Summer Party.

Health - Fully subsidised Healthcare scheme along with a suite of programmes across our wellness & diversity platform.

Learning & Development - We tailor and develop specific training plans for your career progression. Access to World Class Sales Training

Family & Flexibility - We are flexible in where your work, working hours and working days. We also contribute to Paternity & Maternity leave.

TTM Healthcare is an Equal Opportunities Employer.