Client Services Manager

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Job Description

 
This Voluntary organisation provide residential care and community care for people with intellectual disability. They are based in the East of the country.
They are currently looking to recruit a Client Services Manager.
 
 
The primary function of the Client Services Manager is to promote, develop and implement the aims and objectives of the location in line with the company's strategic development plan.
 
  • Responsible for the management of client care and the development of Individual Programmes of personal, vocational and social development for each client so as to ensure the highest quality and effective service delivery to the client subject to the overall direction and supervision of the Senior Services Manager.
    • Delegate appropriate responsibility and authority to the level of staff within his/her control and consistent with effective decision making whilst retaining overall responsibility and accountability for outcome.
 
  • Participate in assessing, planning, implementing and evaluating client care.
 
  • Liaise with the families of the services user and other agencies involved in service provision, as appropriate
 
  • Ensure that the regulation concerning the ordering, storage, control and administration and recording of medicines and controlled drugs are adhered to by all staff in accordance with company policy and HIQA.
 
  • Ensure that all documents & reports pertaining to client care is maintained to a high standard in compliance with company and HIQA.
 
  • Promote the ethos and culture of quality assurance within the area, identifying and establishing benchmarks to be used to measure standards.
 
  • Monitor & audit the delivery of care so as to establish that professional standards are being met, improved where possible and report serious problems that interfere with standards of client care to Senior services manager or other relevant personnel.
 
  • At all times act as client advocate dealing with and report any matters to the attention of the Senior Services Manager.
 
  • Responsible for the efficient, effective day to day management of the specified locations and the creation of an atmosphere conducive to the best interests of the
  • Clients subject to the overall direction and supervision of the Senior Services Manager
    • Responsible for the efficient, effective day to day management of the specified locations and the creation of an atmosphere conducive to the best interests of the
    • Clients subject to the overall direction and supervision of the Senior Services Manager
      • Manage all monetary resources efficiently and effectively within agreed budgets to ensure the continuous quality improvement within the location and service. Ensure that all commodities used in and around the locations are sensibly conserved by all Staff Members
        • Manage all monetary resources efficiently and effectively within agreed budgets to ensure the continuous quality improvement within the location and service. Ensure that all commodities used in and around the locations are sensibly conserved by all Staff Members
 
 
 
  • Qualification in Frontline Management.
  • BA in Applied Management (Non Profit) Human Services or HETAC Level 7 Qualification in Social Studies, Social Care, Applied Social Studies - Social Care, Training & Education - Supported Employment, Applied Social Studies (Disability) or foreign equivalent.  
  • Full clean Drivers licence.
  • Certificate in ECDL / Comparable IT Qualification or fully competent in the use of PC including Microsoft Outlook, Word and PowerPoint.
 
Applicant must have:
  • A minimum of 3 years post qualification experience in the Intellectual Disability sector.
  • A minimum of 2 years Supervisory or Management experience.
  • Ability to demonstrate a strong commitment to the values of SHS to improve the lives of our service users.
  • Excellent leadership and motivation skills.
  • Excellent organisation and communication skills.
  • Ability to manage budget and delivery of service excellence.
  • High initiative and integrity.
  • Must have knowledge of all relevant legislation and HIQA Standards and a proven ability to implement standards and regulations.
 

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