IT Helpdesk Support Engineer


Job Description

TTM are looking for an IT Helpdesk Support Engineer to join a progressive team. We are looking for a self-starter with initiative and good people skills who is looking to continue their IT career in a growing team. This is a permanent position with an immediate start.
  • Provide quality phone, email and remote support for customers to diagnose and resolve technical issues      
  • Logging calls (tickets) and keeping records of customer queries.      
  • Analysing call logs so you can spot common trends and underlying problems.      
  • Updating helpdesk documentation so that support information is available and current for each customer.      
  • Testing and fixing faulty equipment      
  • PC builds and installations.      
  • Monitor and control any activities assigned      
Skills & Personal Requirements
  • A degree in Computer Science and/or 1+ years' experience in an IT Helpdesk Role
  • An ability to communicate verbally and via email with all customers in simple and understanding manner      
  • An understanding of the business impact of ICT Systems and devices      
  • An ability to follow through and close out all issues to customers' satisfaction    
  • An ability to think logically      
  • Good analytical and problem-solving skills      
  • Good interpersonal and customer care skills      
  • Willingness to learn in a fast paced environment      
Knowledge of the following would be an advantage
  • Office 365/Microsoft Exchange Online
  • Recruitment CRM software solutions