Social Care Leader


Job Description

Our client based in Galway city operates a range of services for people who are homeless or at risk of homelessness.
They are currently recruiting for a Team Leader to work in their drop in day service for single clients.
The role will involve managing a team of 8 staff and manage the day to day running of the centre.
Team Leader - Day Centre Singles Service
  1. Manage the day to day operation of the  Day Centre service ensuring the highest standards of service offering
  1. Develop and imbed a proactive approach on the part of the service to working with people who are either at risk of homelessness or homeless.
  1. Contribute actively to the development of the service, its review and evaluation and keep updated on best practice
  1. Monitor the levels of need among clients of the service, ensuring full use of all available options subject to clients' needs and reasonable preferences
  1. Ensure that the work of the service is fully documented in accordance with policies and procedures and best practice and in accordance with the Data Protection Legislation and furnish reports as required
  1. Support the ongoing implementation of an outcomes focused approach.
  1. Be flexible in the delivery of the range of services provided at the Day Centre.
  1. Oversee and participate in the operation of the service in accordance with national quality standards
Client specific:
  1. Ensure that all clients are treated respectfully in a welcoming and friendly environment; that they are listened to and are kept at the centre of service provision, kept informed at all stages of the process  as far as possible and ensure a high quality of service is provided to all clients
  1. Work with all clients and endeavour to win their trust and respect, be proactive in addressing difficult or problematic situations as they arise in a sensitive and direct manner within the frame work of the organisational policies and procedures
  1. Process referrals made to the service - conduct interviews and assessments in a professional, sensitive and appropriate manner, including adopting a proactive response to clients' needs
  1. Actively engage with and facilitate clients in accessing a broad range of services including housing, health, welfare, education and training and leisure services aimed at integrating clients into the community
  1. Ensure that appropriate and effective procedures are in place for communication and consultation with clients and support the organisations policy of encouraging client involvement in a wide variety of ways.
  1. Oversee the placement of households in private emergency accommodation (B&B's, Hotels, and Holiday Apartments etc) as required and liaise closely with providers of such accommodation to support placements.  
  1. Work in close co-operation with the Housing Departments of the local housing authorities in responding to the needs of individuals and couples who are homeless and/or at risk of homelessness and promote joint working with other service providers working with families so as to enhance the range of information and options available
  1. Continuously work on securing additional placement options for families who are homeless
  1. Ensure that health and safety standards are adhered to in accordance with the organisations policy and statutory requirements and identifying any concerns as they arise.
  1. Contribute to the development and updating of Health and Safety practices
  1. Liaise as appropriate in respect of the Health and Safety maintenance requirements
  1. Support domestic, health, and hygiene standards in the building and project
  1. Communicate effectively with colleagues by ensuring that all incidents, emergencies, events and handovers are recorded
  1. Ensure that recording systems are developed and in place and appropriately operated
  1. Carry out administrative and financial procedures in accordance with organisation policies
  1. Make every effort at all times to ensure your own personal safety and the safety of other staff and clients
  1. In conjunction with the Manager of the Day Centre develop, foster and maintain positive professional relationships with other relevant services and agencies.
  1. Attend and actively participate at project, organisational and interagency meetings including case discussions, reviews and team meetings
  1. Attend meetings, briefings, information and training sessions as required by line manager
  1. Ensure that confidentiality is maintained in accordance with the organisation Confidentiality Policy and Procedure and agreed information sharing protocols
  1. Actively participate at project, organisational and interagency meetings including case discussions,
Staff related
  1. Participate in the recruitment and induction of staff and volunteers as appropriate
  1. Manage and provide support and supervision to the staff and volunteers of the service
  1. Oversee the operation of a case/key work system for the service including allocating a case load to project workers
  1. Ensure compliance with organisational and service policies and procedures to ensure consistent professional delivery of services and the maintenance of quality standards
  1. Contribute to ensuring that staff are trained and competent in the use of the PASS system and Outcomes Star tool.
  1. Ensure that appropriate and effective systems are in place for communication within the team
  1. Provide regular reports on performance and other issues, as required
Self-care and development
  1. Work effectively both within the team and as a lone worker
  1. Participate in regular supervision and annual appraisal and assist in job-related training needs
  1. Work with a case load of clients as required
  1. Undertake specific roles within the service as required (e.g. Health and Safety representative) and within the wider organisation
  1. Always act in the best interests of COPE Galway
  1. Undertake any other duties commensurate with the role
Deputy Manager Role
  1. Deputise for the manager when s/he is on leave and assist in leading and supervising the staff team
This Job Description is not an exhaustive list of all duties and responsibilities that may be required and is subject to change in accordance with the needs of the Project.
Key terms and conditions of employment;
Hours of work: 39 hours per week (across a six day rota Monday to Saturday)  
Salary: Team Leader Scale
Method of pay: Monthly, by Direct Debit
Annual Leave: 23 days per annum plus bank holidays (equivalent in hours)
Nature of

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