Director of Client Services


Job Description

Job Title: Director of Care
Responsible to: Managing Director
Responsible for: Residential Managers/Operational Staff
 To take overall management responsibility for the residential services provided the  Organisation.
 To provide strong leadership and direction to support the Organisation.
 To ensure that the strategic vision, qualitative objectives and ethos of care are implemented throughout the homes in a timely manner and to budget.
 To develop and sustain effective and productive relationship/partnerships with all external agencies, professional bodies and stakeholders.
 To ensure all residential services are provided to the highest standard and in a manner that promotes a culture of continuous development/improvement and strives to secure best outcomes for all young people, commissioners and stakeholders.
 To balance quality care services with commercial realities of a company.
 To ensure each children's home meets the standards and expectations contained in its Statement of Purpose and Function.
 To ensure that company policy and procedures are adhered to and that there are systems in place to monitor the administration of each home's affairs and the effective use of resources.
 To ensure that each establishment is maintained to a high standard in line with Health and Safety requirements so that staff and young people can live and work in safe and comfortable environments.
Key Tasks:
To lead and take overall responsibility for the management of the organisation's residential services and the promotion of all services.
To advise the Managing Director and to recommend strategy and policy developments to support quality in service delivery.
To establish and maintain best-practice systems, risk appraisal and quality assurance procedures to ensure high-quality, high-value services and good outcomes for young people and stakeholders.
To provide regular performance reports to the Managing Director.
To provide supervision to managers.
To secure and maintain registration with TUSLA.
To be involved in preparing annual budgets for all establishments and ensure effective financial control within agreed budgets across the Organisation.
To engage with the Managing Director on all matters particularly those relating to Childcare issues, presenting appropriate information to enable the Managing Director to make effective decisions.
To ensure that staff are recruited, trained, managed, appraised, developed and supervised in accordance with internal and statutory procedures.
To be an active and effective member of the senior management team, working with the Managing Director and others on matters including
corporate management and the development and promotion of the childcare business.
To provide advice, assistance and support to all managers in relation to Child Protection issues and other significant events notifications.
To promote the company's equal opportunity, anti-discriminatory, complaints and whistleblowing policies in relation to all staff and young people.
To provide information to the Managing Director on opportunities for business growth and development within the regions.
General Duties:
To comply at all times with the company's legal, contractual and regulatory requirements and responsibilities in relation to the above duties.
To be ethical at all times.
To represent the company externally and to promote its work and values.
To be aware of relevant policies, procedures, guidelines and legislation which are current and ensure that all services carry out duties accordingly.
To carry out other duties reasonably requested by the Managing Director, which fall within the remit of the role and the capabilities of the post holder.
This job description is not exhaustive and serves as a guide to the role objectives, functions and responsibilities

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